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BlackBerry® OS Smartphones

Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: i'm trying this

You meant to put this as a reply to another thread, did you not? I think it's this one...




Please try to be careful -- it's difficult for us to help when things get separated, duplicated, or otherwise out of order.

Occam's Razor nearly always applies when troubleshooting technology issues!

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Posts: 3,754
Registered: ‎10-02-2008
My Device: .
My Carrier: .

Re: i'm trying this

I merged the two threads
Dany_S                                                                                                       New to the Community click here  
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New Contributor
Posts: 7
Registered: ‎04-05-2009
My Device: Storm 9500

Re: Can't setup email: Update failed

Solved issue. Account had to be set up on device then accessed on the computer. Have now succeeded in adding my yahoo and hotmail accts. If anyone else has this problem may i suggest checking that you set up an account on your device first. This is not your access details to your email accounts or your BlavkBerry email account, this is in addition.
New Member
Posts: 1
Registered: ‎05-19-2012
My Device: Curve 9360
My Carrier: Virgin

Re: Can't setup email: Update failed

sdgardne - thanks for the link - it worked!

New Member
Posts: 1
Registered: ‎08-23-2011
My Device: bb 9780
My Carrier: telkomsel

Re: i'm trying this

first you can insert a sim card with a full service with a low cost, usualy a service per a dayoff blackberry, after that you setup your email account/

New Member
Posts: 1
Registered: ‎07-16-2013
My Device: 9320
My Carrier: cell c

Re: Can't setup email: Update failed

Call your service provider they will set it up 4 u that side as they did 4 me and I'm able to send and receive gmail messages instantly