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New Contributor
Posts: 2
Registered: ‎11-18-2012
My Device: BlackBerry Torch 9810
My Carrier: Rogers

Can't sign into BlackBerry I.D. ):

Hello, 

 

I can't sign into BlackBerry I.D. I've reseted the password multiple times & I can sign in on the computer, but not on the phone. I think I've been blocked from logging in... Please, help me.  Smiley Sad

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Hall of Famer III
Posts: 57,572
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Can't sign into BlackBerry I.D. ):

Hi and Welcome to the Community!

 

Please refer to this:

  • KB24157 BlackBerry ID lockout behavior

But, what exactly happens when you try? If there is an error message, the exact and complete content of that would probably be most helpful indeed.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎11-18-2012
My Device: BlackBerry Torch 9810
My Carrier: Rogers

Re: Can't sign into BlackBerry I.D. ):

[ Edited ]

When I try to sign in, a message, which says "Unable to login to your Blackberry ID Account, pops up...

 

Also, I followed the steps from the reference that you gave to me; but I still cannot sign into my Blackberry I.D. account. I don't know what else to do.

Hall of Famer III
Posts: 57,572
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Can't sign into BlackBerry I.D. ):

Given that error message, see if this KB has anything of use:

  • KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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