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BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎01-13-2011
My Device: Torch

Can't sync using Desktop Software

My data :
Blackberry Torch 9800
Device software version

Blackberry Desktop Software Version

Details of installed components
Blackberry Device Manager
RIM USB Driver
RIM USB Serial Driver
Application Loader


My problem is that I cannot sync anything using the Desktop Software.


At connecting my Blackberry to laptop using cable :
I get 2 Autoplay sessions, makes 2 new drives on my pc.

then "Connecting" , green circle, takes very long.
Blackberry flashes between clock and the connection


I click Organizer, there is a blue comment that
Settings on your device are preventing the

synchronization of some items.
I cannot click any of the items like Calendar or

Address Book.

If I click "Configure Settings" I get
Intellisync : Unknown error reported.
Clicking "Reset Settings" does not help.

If I click "Sync All" I get another error saying
Your organizer data isn't configured for

synchronization which brings me to the same screen

where I can't select any of the items to Sync.


I have had the Blackberry for about a month now and I

have wanted to throw it against the wall a few times,
the simplest things don't work, I am very close to

abandoning all together.

I read the Help section of the Desktop software that says I have to click off the wireless Sync,

I think I have done that but I am really stuck now.


thanks for any advice,




Super Contributor
Posts: 414
Registered: ‎11-19-2010
My Device: BlackBerry 9810, 9860, 9900, 9800, 9780 and 4xBB other models
My Carrier: BESx2/BISx3

Re: Can't sync using Desktop Software

[ Edited ]

The same problem is here



Try this way (which is help me)


1. Go to the folder C:\Documents and Settings\%username%\Application Data\Research In Motion\BlackBerry\Intellisync\

2. Backup and Delete all information from this folder.

3. Run DM and try to synchronization.



Then configure sync in DM - do not forget uncheck Wirless Sync


Good luck


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