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New Contributor
Posts: 6
Registered: ‎01-03-2013
My Device: Blackberry Bold 9900
Accepted Solution

Can't sync with gmail

Hello,

since new year my BB inbox doesn't sync with my gmail account. Im running the latest OS (7.1.0) for Bold 9900, I've checked gmail configuration, I've deleted and reconfigured the gmail account in my BB but nothing works.

Help please!

Super Contributor
Posts: 484
Registered: ‎01-10-2011
My Device: Xperia Ray
My Carrier: Dhiraagu Maldives

Re: Can't sync with gmail

Hey!! mgatteton,

 

Are you referring to calendar & contact sync?? If so, try below steps

 

Go to Setup > Email Accounts > Internet Mail Account, Select the Gmail address, press the menu and select Edit, disable Contacts and Calendar.

 

Then go into the device Options Device Advanced system settings > Service Books > delete the Gmail service books.

 

Now Setup > Email Accounts > Internet Mail Account > Select the Gmail address > press the menu and select Edit and enable the Contacts and Calendar and update your service books.

 

.RoCkInG dUdE.
Trust Your Technolust | Do not PM for any support
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New Contributor
Posts: 6
Registered: ‎01-03-2013
My Device: Blackberry Bold 9900

Re: Can't sync with gmail

Thanks but nope, I've already checked that, I can't even sync the messages

Super Contributor
Posts: 484
Registered: ‎01-10-2011
My Device: Xperia Ray
My Carrier: Dhiraagu Maldives

Re: Can't sync with gmail

Once again check by visiting gmail.com , under setttings check whether the IMAP is enabled...

 

1 more question.. by anychance, if you have any other existing email configured.. do you have the same issue with that too??

.RoCkInG dUdE.
Trust Your Technolust | Do not PM for any support
If a solution received, please hit on to show your support.
New Contributor
Posts: 6
Registered: ‎01-03-2013
My Device: Blackberry Bold 9900

Re: Can't sync with gmail

IMAP is enabled in gmail, but I can't find the option to check if my BB is connecting by IMAP or POP

& I don't have other emails configured
Super Contributor
Posts: 484
Registered: ‎01-10-2011
My Device: Xperia Ray
My Carrier: Dhiraagu Maldives

Re: Can't sync with gmail

Nope! you won't be able to find it on BIS account login unless your operator advises you on that.. you can ask from them usually.. and gmail usually get configured on IMAP as it goes as "gimap".. sometimes, in worst case it configures using pop too.. 

.RoCkInG dUdE.
Trust Your Technolust | Do not PM for any support
If a solution received, please hit on to show your support.
New Contributor
Posts: 6
Registered: ‎01-03-2013
My Device: Blackberry Bold 9900

Re: Can't sync with gmail

So, no solution?
Super Contributor
Posts: 484
Registered: ‎01-10-2011
My Device: Xperia Ray
My Carrier: Dhiraagu Maldives

Re: Can't sync with gmail

I just read this on another thread posted here.. May be you can try below steps and see..

 

I'm on BIS, had the same problem, what worked form me was;

#1. Go to E-mail > Options > Email Reconciliation and changed the setting to Delete On: Mailbox & Handheld

 

#2. Then changed the settings back to Delete On: Prompt

As the post helped two users on the above.. but I never tested nor had any instance to test it out though this is not a stable solution, but it worked for them. Smiley Happy

.RoCkInG dUdE.
Trust Your Technolust | Do not PM for any support
If a solution received, please hit on to show your support.
New Contributor
Posts: 6
Registered: ‎01-03-2013
My Device: Blackberry Bold 9900

Re: Can't sync with gmail

Didn't work, it's deeper, simply won't connect anything. I'll contact my provider's support. Thanks anyway

Contributor
Posts: 47
Registered: ‎07-31-2012
My Device: BlackBerry Curve 9320
My Carrier: Orange Moldova

Re: Can't sync with gmail

I have a similar situation. Starting from today, I my BB doesn't sync my Gmail account and I received e-mails with big delays. I did what you said with the reconciliation and it worked only with delays, I mean now I receive them immediately, but anyway it doesnt sync with rest of my messages... Smiley Sad It's a problem from Google?

I have other e-mail accounts from others providers and it just works perfect.