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New Contributor
Posts: 3
Registered: ‎09-12-2012
My Device: 9900
My Carrier: Fido

Can't update blackberry 9900 to 7.1 (bundle 1310)

[ Edited ]

I get following error message whenever I try to update software of my device

 

the application "help" cannot be loaded, because it requires following applications that are not available:
net.rim.java.browser

 

Any help will be appreciated, Idon't know what to do now.

 

Thanks

 

screenshot of error

https://lh6.googleusercontent.com/-4XKKIGLTrRw/UFCsu_Pm6pI/AAAAAAAAA-g/by4BccPGArY/s800/Untitled.png

New Contributor
Posts: 4
Registered: ‎09-12-2012
My Device: Blackberry 9700
My Carrier: vodafone

Re: Can't update blackberry 9900 to 7.1 (bundle 1310)

i have trying to upgrade my OS of BB9700 by desktop manager but its stucked and it says "loading system software" what should i do?

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Can't update blackberry 9900 to 7.1 (bundle 1310)

[ Edited ]

Refer to Kryptos guide for detailed staps:

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

or
http://us.blackberry.com/support/apps-and-software/install-pc.html

 

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New Contributor
Posts: 3
Registered: ‎09-12-2012
My Device: 9900
My Carrier: Fido

Re: Can't update blackberry 9900 to 7.1 (bundle 1310)

I have tried both ink but none of them worked or me.

 

Thanks for helping though

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Can't update blackberry 9900 to 7.1 (bundle 1310)

Check out bbsak to see if it will load the software:

http://bbsak.org/faq.php

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 3
Registered: ‎09-12-2012
My Device: 9900
My Carrier: Fido

Re: Can't update blackberry 9900 to 7.1 (bundle 1310)

Ok, I re-installed BB9900 device software and it worked with bbsak

 

Thanks for your help sir. 

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Can't update blackberry 9900 to 7.1 (bundle 1310)

Excellent!! Feels good helping save another blackberry. I wish I could help everyone on here!
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________