04-05-2012 04:16 PM
I got a new BlackBerry Curve 9360 last month and I have tried to plug in my phone to my Mac computer to update it and it won't let me. It gives me the update option and starts the update, but while it is connecting, the update crashes and says the message, "BlackBerry® Desktop Software failed to install your device software. The device was disconnected." My internet speed is fast so that can't be the problem.
I really need to update my phone as soon as possible but i need help!
04-07-2012 01:26 PM