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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-11-2013
My Device: Bold 9790
My Carrier: AIS

Can't update software on mac, Bold 9790

I can't update my software on desktop software for mac.


Whenever it start to back up, it will crash down when it gets to backing up "Social Feeds." 


Then, it said the device is disconnected while I didn't touch the plug at all.


And, the battery is then drained and the device is hot like fire.


Please help!

Posts: 1
Registered: ‎09-25-2012
My Device: BlackBerry Bold 9790
My Carrier: Wind Mobile

Re: Can't update software on mac, Bold 9790

This is my first time on blackberry forums some I am unsure of the etiquette, I dont have a solution but I have the exact same problem, I just upgraded to mountain lion from snow leopard, I had no problems with blackberry desktop software on snow leopard with my bb 9790. Now with mountain lion I cannot back up my 9790 or my playbook. With my 9790 the same thing happens, device gets really hot and battery dies and software says I am not connected despite password prompting me initially for my 9790 device password .


I think this is a problem on Apple's side, this is just me speculating and not actually knowing.


I wish I could be more helpful - I hope a blackberry/cynical mac os x mountain lion user can offer some sage advice.