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New Member
Posts: 1
Registered: ‎12-10-2012
My Device: Curve 8520
My Carrier: Smart

Can't upgrade to Blackberry Device v5

Hello! I'm from the Philippines. I just got my not so new bb. It was installed with v4.6.1.29 (Platform, and I was trying to update it to v5. But unfortunately it won't let me. I tried updating it through the device manager, and through this process :

- Deleted the vendor.xml file.
- Installed the downloaded program from the website stated on the sticky.
- Plugged in my BB
- Click on App Loader and it showed the checked apps that i have on my BB but after i click next it just said along the lines of no other action is required and does not recognize the v5.0 installed.


Please Help!

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Can't upgrade to Blackberry Device v5

Hi and Welcome to the Community!

From what you say, I believe you have things out of order. You must first install, to your PC, the BB OS package you desire. After that, you delete the VENDOR.XML file(s), and then move forward with AppLoader. Also, be sure you have only one BB OS package installed to your PC...sometimes, having more than one can cause confusion.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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