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BlackBerry® OS Smartphones

Regular Contributor
Posts: 77
Registered: ‎08-20-2010
My Device: Q10

Can't use system ringtone in 3rd party apps since OS upgrade

Yesterday I upgraded the OS on my BB9900 to 7.1 Bundle 2061 (v7.1.0.714 Platform I then had to completely reconfigure BeBuzz LED customiser (v 5.0.40 for OS 7.1) for specific contacts and apps. Before upgrading I had used 3Bells as a contact-specific alert for emails and text messages in BeBuzz. But since the upgrade it won’t let me us 3Bells. If I try, the following message appears:


“The selected ringtone 3Bells is a system protected file and cannot be accessed by 3rd party apps. Please move a copy of the file to a different folder on your phone. This applies to all ringtones that came preinstalled on this phone”.


This is very strange, as this restriction wasn’t there before upgrading the OS. My question is, how do I locate the folder where this ringtone file is?

Q10 | Vodafone UK | London