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New Contributor
Posts: 4
Registered: ‎03-28-2012
My Device: TOUR 9630
My Carrier: TIM

Can't use the internet, book service

Hello guys, I just bought a unlocked Blackberry from Verizon on Ebay, I live in Brazil so that makes thinks more complicated, anyways, after calling Blackberry and my service provider I realized that they didn't how to deal with it, so I searched for help on internet and I found that my service book has no entries either my host routing table, and when I try to register that host routing table it says that the message has send but nothing happens, I really don't know that to do. In my mind I think that I have to download all the service books again, but I don't know where I can find it. I also tried to register on that BlackBerry Internet Service in my country but I also didn't get results. By the way, the only application that works with the internet is Foursquare. Additional things: they have a plan here in Brazil for Blackberry, I'm already on this plan, but guess what, can't use the internet, can someone please help me, it would be awesome, Im trying to fix it for like a mouth. Thanks.

Posts: 26
Registered: ‎07-09-2011
My Device: none
My Carrier: BlackBerry Support Rep

Re: Can't use the internet, book service

If you don't have the service books from your current carrier it will not work.

You would have to contact your carrier to see if they are able to send service books to you, but since it is an unlocked device they may not have the books for your device to send them to you. The only way you would be able to get those books is from the org carrier, BUT they prob wont be able to send you the service book because you are not using their services.

Guru III
Posts: 32,226
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Can't use the internet, book service

what device did you buy on ebay?


there are copies of the service books on some sites that you can copy to your device.


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New Contributor
Posts: 2
Registered: ‎04-29-2012
My Device: 9300
My Carrier: 9300

Re: Can't use the internet, book service

i have the same problem on my BB tourch 9800 ... im from egypy & i get my device from china >>> what can i do to use BES >>>>