Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 6
Registered: ‎01-03-2011
My Device: Torch
My Carrier: AT&T

Can't use web-based

I just got my first Blackberry Torch and i got the 200MB plan from AT&T,

I've tried to access windows live messenger and facebook but it doesn't work.

saying "Data Services Isn't Avaliable" and for FB : "cannot connect to facebook server please try again later (100).

 

 I also tried WIFI but it only lets me use the browser.

Please help

 

 

Forums Veteran I
Posts: 2,077
Registered: ‎10-10-2010
My Device: Priv
My Carrier: Three UK

Re: Can't use web-based

Does the 200MB plan from AT&T include Blackberry Data Services?

Contributor
Posts: 28
Registered: ‎12-20-2010
My Device: Torch 9800
My Carrier: AT&T

Re: Can't use web-based


jamead1981 wrote:

Does the 200MB plan from AT&T include Blackberry Data Services?


I'm still confused about this as well. AT&T has the following plans:

 

$15 for 200MB

$25 for 2G

$45 for 2G "Enterprise"

 

I know I can't use BES without enterprise, but I'm confused about what "Blackberry Data Services" are. Is there an enterprise and a non-enterprise version of Blackberry Data Services? Or will nothing from Blackberry work if I don't have the $45 plan?

 

Highlighted
Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Can't use web-based

BlackBerry data services work off of BlackBerry servers.  Other data services don't.  If your service plan doesn't specifically say "BlackBerry" in it, you'll run into problems.

 

Call AT&T and ask exactly what you have.  Switching over to a BlackBerry data plan is quick and painless, if you don't already have it.


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.