06-29-2012 04:27 PM
BB Torch 9810 In the last few days the BB has been vibrating whenever I receive an email even though I have turned vibrate of for Message Alerts in all Profiles. What can I do to eliminate the vibrating?
Solved! Go to Solution.
07-04-2012 01:49 PM
Hello ralphsaperstein and welcome to the BlackBerry® Support Community Forums.
Sorry to hear you are experiencing notification issues on the BlackBerry® Torch™ 9810 smartphone.
Something to check, if you go into the current active profile and click on each email account, is the vibration set to off?
If so and the notifications still vibrate, I would suggest you reset your Sounds/Profiles database as shown in KB10167 How to clear the user content databases from the BlackBerry smartphone.
After the database is cleared monitor with new emails to ensure the vibration has ceased.
If so, then reconfigure your custom tones and sounds.
Let me know how you make out.