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Regular Contributor
Posts: 50
Registered: ‎03-19-2009
My Device: Torch
My Carrier: AT&T
Accepted Solution

Cancel Vibrating Alerts

BB Torch 9810  In the last few days the BB has been vibrating whenever I receive an email even though I have turned vibrate of for Message Alerts in all Profiles.  What can I do to eliminate the vibrating?

 

 

Thanks,

 

Ralph

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Cancel Vibrating Alerts

Hello ralphsaperstein and welcome to the BlackBerry® Support Community Forums.

 

Sorry to hear you are experiencing notification issues on the BlackBerry® Torch™ 9810 smartphone.

 

Something to check, if you go into the current active profile and click on each email account, is the vibration set to off?

 

If so and the notifications still vibrate, I would suggest you reset your Sounds/Profiles database as shown in KB10167 How to clear the user content databases from the BlackBerry smartphone.

 

After the database is cleared monitor with new emails to ensure the vibration has ceased.

 

If so, then reconfigure your custom tones and sounds.

 

Let me know how you make out. 


-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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Regular Contributor
Posts: 50
Registered: ‎03-19-2009
My Device: Torch
My Carrier: AT&T

Re: Cancel Vibrating Alerts

I had to do a wipe of the BB.  Everything seems to work now.

 

Thank you.

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Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Cancel Vibrating Alerts

[ Edited ]

Glad to hear it is now working.

Please be sure to let us know if you have any further questions.

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!