05-30-2013 08:01 AM
05-30-2013 01:04 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
Do please consider that it may well be a congested website issue...the site hosting the source of your desired streaming may well be congested. Further, general internet congestion may also be causal...internet congestion fluctuates moment by moment, and comparison tests can only be valid when conducted with a service that is hosted in the exact same location as the one with which you are having troubles.