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Visitor
Posts: 1
Registered: ‎12-21-2009
My Device: BB Curve 8320
My Carrier: Rogers

Cannot Call on my Blackberry 8320 but can receive calls

[ Edited ]

I was wondering if I could get some help.

 

I recently purchased a Blackberry 8320 off of an ebay store from Japan. It is an unlocked phone GSM phone.

 

I live in Canada and I cannot make calls, it just says "Call Failed" but I can recieve calls and I can send and receive text messages.

 

Does anyone know what I can do to fix this?

Hall of Famer III
Posts: 57,618
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Cannot Call on my Blackberry 8320 but can receive calls

Hi and Welcome to the Forums!

I suggest the following steps:

1) Register HRT


  • Homescreen > Options > Advanced Options > Host Routing Table > blackberry_logo.jpg (it does not matter which line is current) > Register Now


2) Resend Service Books


  • KB02830 Send the service books for the BlackBerry Internet Service


3) Batt Pull Reboot


  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Hopefully that will get things going again for you! If not, then you will need to contact your carrier for assistance.

 


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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