10-16-2013 04:19 AM
I have a 9790. The software become corrupt on updating the Os to 7.1 so I got the system reset by a local mobilke shop Now I have 7.1 Bundle 2494
When I connect to my PC for restoring from Backup I get Disconnected in the botttom right of the window
The Cable is not broken
The Software not damaged
The PC not a problem
The only thing that has changed is the software version on the Blackberry
I have tried other user areas in my PC
I have a Sony Vaio LAptop with Windows 7 64 bit
Thanks a lot
10-17-2013 12:46 AM
Hi and Welcome to the Community!
Here is the list of troubleshooting articles...hopefully something will be useful:
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!