Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-07-2009
My Device: Storm 9500

Cannot Connet To Blackberry App Servers....HELP!!

Hey there I'm in Australia and have the Storm on the Vodafone network. I downloaded the App store and that works without a worry, i have even purchased 2 games and they have been taken and paid for from my paypal account. However, they wont install. App world says to restart the App world application and then log into my world. So i do that and then click on re-install and it then comes up with a msg saying that it cannon connect to the App world servers try again.

I have been trying for 3 days...

Pls help

Aleks Long
Sales Executive
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Cannot Connet To Blackberry App Servers....HELP!!


I think you can try two things : the soft reboot, and if it does not work, the hard reboot. Don't worry, you can't lose data with these two reboots.

Soft reboot :
1) Hit the three following keys at the same time :
- Alt
- Right Shift
- Delete
2) wait 2 minutes for the Blackberry to wake up.

Hard reboot :
1) your Blackberry device is on
2) remove the battery and wait for a minute
3) Put the battery back
4) wait 5 minutes for the device to wake up.

Please tell us if it works for you.

The search box on top-right of this page is your true friend, and the public Knowledge Base too: