05-29-2012 03:55 PM
Hi All - I have tried to use the Feedback option for the Web Admin but my emails keep bouncing because the RIM system seems to think my feedback does not fit via email. So, here is the message I was trying to send in to RIM to help get to the bottom of this. Anyone feel free to pipe up and let me know what is going on or offer some suggestions... I'm totally open to anyone's help at this point. Thanks!
Sent: Tuesday, May 29, 2012 3:15 PM
Subject: 404 Error - BB Desktop for PC Download
I am attempting to download the desktop application for PC (v7.0.0 B60) via:
I get the “HTTP 404 Not Found” when I click on the <Download> button on the page. The Browser I am using is IE 8. When I used Chrome to try this download, the 404 error came up and displayed the following HTTP path with the error:
Here is my system info in case you need it:
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name ZTRLDNB46
System Manufacturer Dell Inc.
System Model Latitude D531
System Type X86-based PC
Processor x86 Family 15 Model 104 Stepping 1 AuthenticAMD ~1795 Mhz
BIOS Version/Date Dell Inc. A02, 8/13/2007
SMBIOS Version 2.4
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name ZTRSERVE\cbolte
Time Zone Eastern Daylight Time
Total Physical Memory 2,560.00 MB
Available Physical Memory 1.07 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.95 GB
Page File Space 4.22 GB
Page File C:\pagefile.sys
Can you please let me know if this is a BB RIM website issue?
FYI – I can get the downloader to start downloading the MAC .dmg file without a problem. Thanks for your help!
05-29-2012 04:26 PM - edited 05-29-2012 04:27 PM
Hi and Welcome to the Community!
Interesting...well, I am downloading it right now with no 404, which would I think rule out a problem at the RIM webisite end. So, the only thing I can think of is that there is something in your internet routing that is somehow blocking it. Maybe you should start over from this point:
I was also going to comment that RIM does not yet support Desktop Software 7.x, but that seems to have changed sometime today!
05-29-2012 05:06 PM
Yup, ditto, no downloads issues here, just downloaded the new official Desktop Software 7.0 bundle 60, completely downloaded.
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