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New Contributor
Posts: 2
Registered: ‎05-29-2012
My Device: Curve 9360
My Carrier: Telus

Cannot Download Desktop Software for PC - 404 Error!

Hi All - I have tried to use the Feedback option for the Web Admin but my emails keep bouncing because the RIM system seems to think my feedback does not fit via email. So, here is the message I was trying to send in to RIM to help get to the bottom of this. Anyone feel free to pipe up and let me know what is going on or offer some suggestions... I'm totally open to anyone's help at this point. Thanks!


Sent: Tuesday, May 29, 2012 3:15 PM
To: 'webmaster@blackberry.net'
Subject: 404 Error - BB Desktop for PC Download


Hi There,


I am attempting to download the desktop application for PC (v7.0.0 B60) via:




I get the “HTTP 404 Not Found” when I click on the <Download> button on the page. The Browser I am using is IE 8. When I used Chrome to try this download, the 404 error came up and displayed the following HTTP path with the error:





Here is my system info in case you need it:


OS Name           Microsoft Windows XP Professional

Version 5.1.2600 Service Pack 3 Build 2600

OS Manufacturer            Microsoft Corporation

System Name    ZTRLDNB46

System Manufacturer      Dell Inc.

System Model    Latitude D531

System Type     X86-based PC

Processor          x86 Family 15 Model 104 Stepping 1 AuthenticAMD ~1795 Mhz

BIOS Version/Date         Dell Inc. A02, 8/13/2007

SMBIOS Version 2.4

Windows Directory         C:\WINDOWS

System Directory           C:\WINDOWS\system32

Boot Device       \Device\HarddiskVolume1

Locale   United States

Hardware Abstraction Layer        Version = "5.1.2600.5512 (xpsp.080413-2111)"

User Name        ZTRSERVE\cbolte

Time Zone         Eastern Daylight Time

Total Physical Memory    2,560.00 MB

Available Physical Memory          1.07 GB

Total Virtual Memory      2.00 GB

Available Virtual Memory            1.95 GB

Page File Space  4.22 GB

Page File           C:\pagefile.sys


Can you please let me know if this is a BB RIM website issue?


FYI – I can get the downloader to start downloading the MAC .dmg file without a problem. Thanks for your help!




Hall of Famer III
Posts: 59,093
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Cannot Download Desktop Software for PC - 404 Error!

[ Edited ]

Hi and Welcome to the Community!

Interesting...well, I am downloading it right now with no 404, which would I think rule out a problem at the RIM webisite end. So, the only thing I can think of is that there is something in your internet routing that is somehow blocking it. Maybe you should start over from this point:

I was also going to comment that RIM does not yet support Desktop Software 7.x, but that seems to have changed sometime today!


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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Posts: 96,067
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot Download Desktop Software for PC - 404 Error!

Yup, ditto, no downloads issues here, just downloaded the new official Desktop Software 7.0 bundle 60, completely downloaded.

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New Contributor
Posts: 2
Registered: ‎05-29-2012
My Device: Curve 9360
My Carrier: Telus

Re: Cannot Download Desktop Software for PC - 404 Error!

Thanks all. I will give this a go again tomorrow and see where things lie over my network there. Smiley Happy