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New Member
Posts: 1
Registered: ‎04-26-2013
My Device: Bold 9700
My Carrier: Vodafone

Cannot Sync my Blackberry

I never had any problems before but recently wwhenever I try to sync my Bold 9700 I am getting the following error message:

 

CRADSDatabase ERROR: (C:\Users\......\AppData\Local\Research In Motion\Blackberry Desktop\XCPCSync.OEM\SyncSDK.209.601\Translators\RimBB\Contract {……………….}.adt) is not open

 

I have updated my Blackberry Desk PC software to version 7 hoping that the problem sorts itself out but I still got the same message and the Version Number is still being shown as 5.   I have uninstalled version 7 and reinstalled it but I am still stuck.  Any help please?

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Hall of Famer III
Posts: 57,260
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Cannot Sync my Blackberry

Hi and Welcome to the Community!

 

I don't find your error message in the public KBs...you might be more lucky:


Otherwise, I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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