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Contributor
Posts: 27
Registered: ‎11-16-2010
My Device: Blackberry Z10
My Carrier: T-Mobile

Cannot Sync songs from itunes to bold 9900

I keep getting an error message about the rights of the songs or something, but these are songs I paid for a while back, do I not have the right to do whatever I want with songs I purchased on itunes? or os there a setting I have to change? (because I just upgraded itunes?)

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Cannot Sync songs from itunes to bold 9900

What is the exact error message?  That will help narrow down the troubleshooting.

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Contributor
Posts: 27
Registered: ‎11-16-2010
My Device: Blackberry Z10
My Carrier: T-Mobile

Re: Cannot Sync songs from itunes to bold 9900

It has a yellow exclamation mark on those songs and when you roll a mouse over it, it says "Protected (Digital Rights Management)"

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Cannot Sync songs from itunes to bold 9900

ok thanks.  i also forgot to ask if you're using a Mac or PC.

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Contributor
Posts: 27
Registered: ‎11-16-2010
My Device: Blackberry Z10
My Carrier: T-Mobile

Re: Cannot Sync songs from itunes to bold 9900

PC that runs on windows 7
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Cannot Sync songs from itunes to bold 9900

[ Edited ]

I'm checking different sources on this. 

 

iTunes Store: iTunes Plus Frequently Asked Questions (FAQ)

http://support.apple.com/kb/ht1711

It sounds like after you upgraded itunes, you have some drm files that cannot be played on a non apple device.

 

iTunes: How to Check Which Songs Are DRM Protected

http://www.technipages.com/itunes-how-to-tell-which-songs-are-drm-protected.html

 

iTunes Tutorial: How to Remove DRM From Your iTunes Songs (Or check with apple for another method)

http://mp3.about.com/od/itunes/ss/iTunes_tut_DRM.htm

 

Are you using the blackberrry media sync?  (Blackberry desktop software)

BlackBerry Media Sync

http://us.blackberry.com/software/desktop/blackberry-media-sync.html

 

I hope this helps!!

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________