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New Contributor
Posts: 3
Registered: ‎07-20-2012
My Device: 9700 Bold
My Carrier: ATT

Cannot Sync with Outlook

After downloading software upgrade cannot sync my Bold 9700 with Outlook. Error message is "MAPI Login failed - Please run Outlook with the profile "Outlook" selected and try again".

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Cannot Sync with Outlook

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB31838 Error "MAPI Logon Failed" when attempting to sync with BlackBerry Desktop Software

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎07-20-2012
My Device: 9700 Bold
My Carrier: ATT

Re: Cannot Sync with Outlook

No luck in fixing sync with Outlook. Not sure what is meant by "run Outlook with the profile "Outlook". 

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Cannot Sync with Outlook

Outlook can have multiple profiles, which for instance you could configure so that you only see your Gmail in one Outlook profile, and only your Yahoo mail in another profile. But, if left to itself, the RIM Desktop Software will always look for the Outlook profile named "Outlook"...but, in the Desktop Software configuration screens, you can override that and direct the Desktop Software to a differently named Outlook profile.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎07-20-2012
My Device: 9700 Bold
My Carrier: ATT

Re: Cannot Sync with Outlook

Success at last. Thanks for the help.  Had to delete Desktop Manager and reload and then use another path to be able to sync.  They don't make it easy when updating.

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Cannot Sync with Outlook

You are most welcome...enjoy!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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