04-29-2014 04:37 PM
I have recently purchased a new PC, running Outlook on Windows 8.1. I am unable to synch Contacts, Calendar, Tasks, etc, either when configured for two-way or one-way synchronization (from Desktop to Device). The synchronization software does run, and takes a long time (6900 Contacts records), and does not report any errors, but after it completes and I re-check my Blackberry, I find that recent contacts added on my Desktop Outlook have not been copied to my Blackberry. I tried both one-way (Desktop to Device) and two way synching - same result - no error message, long synch time, no actual synching. Same for Calendar, Tasks, etc.
I'm near the point of giving up and trading in for a new (and better) smart phone. Welcome any tips.
04-30-2014 04:17 PM
Hi and Welcome to the Community!
I cannot be certain if the Desktop Software is yet compatible with Win8.1 (I think it is), but you neglected to mention your Outlook version, and if (as with so many newer systems) it is 2013, then it definitely is not compatible.
Good luck and let us know!
05-08-2014 02:12 PM
Thanks for your response. I am using Outlook 2013, Version 15.0.4605.1003 on a recently-purchased Dell laptop.
Is this incompatible with Blackberry desktop software (running Blackberry Desktop software 7.0 Bundle 2392)
05-08-2014 03:25 PM