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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-19-2012
My Device: Torch 9800
My Carrier: ATT

Cannot Synchronize Torch 9800 after updating to the new Desktop Manager

Please see the error message below. After updating the desktop manager, I was able to synchronise the first time, now I recieve this error message:


Problem signature:
Problem Event Name: BEX
Application Name: Rim.Desktop.exe
Application Version:
Application Timestamp: 4f2bf8de
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.6161
Fault Module Timestamp: 4dace5b9
Exception Offset: 000375b4
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 368b
Additional Information 2: 368b144206d085c76dcdc31b52e7f298
Additional Information 3: ef8b
Additional Information 4: ef8b25af43fb38e94948ba8c0588fae6

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Any assistance is appreciated.