Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 3
Registered: ‎03-08-2012
My Device: 9700
My Carrier: Globe Telecom

Cannot Update Bold 9700 from OS 5 to OS 6

Hello!

 

I have been trying to upgrade my BB Bold 9700 to OS 6. Ive been having difficulties doing it. I have upgraded a similar defice prior, however this specific unit cannot be upgraded. Are there any reasons why a specific device cannot be upgraded to OS 6?

 

Thanks!

Super Contributor
Posts: 484
Registered: ‎01-10-2011
My Device: Xperia Ray
My Carrier: Dhiraagu Maldives

Re: Cannot Update Bold 9700 from OS 5 to OS 6

Hey!! Try to visit this link & select your carrier, then select your mobile device.. once done download the latest software bundle available for your device... and then, install the device software, then connect the device to the computer & simply update..

 

Note: before you update, please search for a file named "vendor.xml" (if I'm not mistaken) & delete it.. it should be under that folder where you've installed the device software...

 

let us know, how it goes... Smiley Wink

.RoCkInG dUdE.
Trust Your Technolust | Do not PM for any support
If a solution received, please hit on to show your support.
New Contributor
Posts: 3
Registered: ‎03-08-2012
My Device: 9700
My Carrier: Globe Telecom

Re: Cannot Update Bold 9700 from OS 5 to OS 6

Hello,

 

Thanks for the reply. I have tried downloading the Desktop software and the device OS from this link but i still can't update my device Smiley Sad .

 

Thanks!

Super Contributor
Posts: 484
Registered: ‎01-10-2011
My Device: Xperia Ray
My Carrier: Dhiraagu Maldives

Re: Cannot Update Bold 9700 from OS 5 to OS 6

Are you sure that you've taken the proper software according to your provider & deleted the vendor.xml file before connecting the device??

.RoCkInG dUdE.
Trust Your Technolust | Do not PM for any support
If a solution received, please hit on to show your support.
New Contributor
Posts: 3
Registered: ‎03-08-2012
My Device: 9700
My Carrier: Globe Telecom

Re: Cannot Update Bold 9700 from OS 5 to OS 6

yes, i did. i was told that there were versions of th BB 9700 that has issues with OS 6. im not sure if my device is one of those

New Contributor
Posts: 5
Registered: ‎08-13-2013
My Device: Bold 9700 & Curve 9320
My Carrier: AT&T

Re: Cannot Update Bold 9700 from OS 5 to OS 6

Hey what is your official os from now? and what is your carrier.