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Visitor
Posts: 1
Registered: ‎06-24-2012
My Device: Bold 9650
My Carrier: Verizon

Cannot Upgrade on AppWorld

After I upgraded my Bold 9650 to OS Version 6.  AppWorld displayed most of my apps as "Uninstalled" (even though they remained active on my phone).

 

Many of those Apps have long ago been upgraded ... but when I attempt to upgrade them on AppWorld, AppWorld will ALWAYS simply reinstall the OLD version.

I have attempted upgrades to these Apps MANY, MANY, MANY times-&-ways including first deleting the Apps, Etc., Etc., to Huge Frustration with never a scintilla of success.  In a few cases, I have also tried simply re-purchasing the apps as they are quite important to me; and this too flatly Fails.

 

Does anyone have an idea of how I can, once again, upgrade my apps on AppWorld?

 

Thank you very much for any assistance!

 

Chuck C.

Hall of Famer III
Posts: 57,207
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Cannot Upgrade on AppWorld

Hi and Welcome to the Community!

 

Step 1 -- make sure you are on the current version of AppWorld itself (3.1.2.32):

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone

If not, then 1) remove it (KB above) and 2) re-obtain it...via your BB Browser, go here:

If it is, then proceed...



Step 2 -- clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:


3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache



4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.




Hopefully it'll work for you! Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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