Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎03-29-2011
My Device: Torch
My Carrier: Orange

Cannot access App Store/Fbook app/or BB Chat

Hi all.

I have recently bought a new BB Torch. I have set up my wi fi (BT Broadband) and I use orange. However when I try to go on the BB APP store I get the following message "Blackberry App world is having trouble connecting to the App world server. Verify your network connections and try again'. As far as I can see My WI fi connections are fine.

When I try to log on to the facebook app I instantly get the 'cannot connect to Facebook server' notice.

Does anyone know what I am doing wrong.



Hall of Famer III
Posts: 57,829
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Cannot access App Store/Fbook app/or BB Chat

Hi and Welcome to the Forums!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • KB02830 Send the service books for the BlackBerry Internet Service

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Hopefully that will get things going again for you! If not, then you should contact your wireless service provider to ensure that you have subscribed to a data plan from them that is adequate to enable the services you desire:

Regardless of access path (WiFi versus carrier data network), there are several services that are proprietary to BBs...as such, they require an adequate data plan to enable them.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................