Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 3
Registered: ‎12-29-2012
My Device: Blackberry Curve 8520
My Carrier: Tesco

Cannot add contacts or recieve requests on BBM

I have had my blackberry curve 8520 for over a year now with a dataplan which allows me to get BBM and I've never had any problem adding contacts but now they remain as pending when I have been told they have accepted it. My friend also said they sent me a request which I won't accept yet I have had no requests? Help!

Thank you.

Guru II
Posts: 22,045
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Cannot add contacts or recieve requests on BBM

Do you get messages from other contacts in BBM?

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 3
Registered: ‎12-29-2012
My Device: Blackberry Curve 8520
My Carrier: Tesco

Re: Cannot add contacts or recieve requests on BBM

Yes I'm getting messages fine from the contacts I have, I even re-installed my BBM. Its just someone really important who I can't add back!

Guru II
Posts: 22,045
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Cannot add contacts or recieve requests on BBM

Are you adding via email or PIN? Make sure that you both have each other's correct PINs and try adding via PIN.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 3
Registered: ‎12-29-2012
My Device: Blackberry Curve 8520
My Carrier: Tesco

Re: Cannot add contacts or recieve requests on BBM

I never add by email, the pin is definitely correct. I have discovered that my problem is doing it for every pin now.