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New Contributor
Posts: 2
Registered: ‎06-10-2012
My Device: Bold 9900
My Carrier: Telstra

Cannot backup or sync after upgrading to V7

I just 'upgraded' to V7, but when attempting to backup my Bold 9900, as I've done many times before, the normal screen appears, but nothing happens.  It's the same when I attempt to sync.  I can, however, access the 9900 to copy files to my PC.  I've tried a hard reboot of the 9900, but it made no difference.

 

I found one post that suggested going back to V6.1, but I haven't been able to find a download other than V7.

 

Help please.

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New Contributor
Posts: 2
Registered: ‎06-10-2012
My Device: Bold 9900
My Carrier: Telstra

Re: Cannot backup or sync after upgrading to V7

The software I downloaded appears to be the correct and most current version, namely 7.1.0 Bundle 1424, which is for Telstra in Australia.