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New Contributor
Posts: 4
Registered: ‎05-31-2009
My Device: Not Specified

Re: Cannot change alerts for sms,e-mail and other notifications

Unfortunately, I have the most up to date OS.  Is there any way to follow up with Blackberry to see if we can get this issue resolved? It isn't a major problem but it is annoying and you expect all the features on your phone to work properly.
Hall of Famer III
Posts: 58,175
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Cannot change alerts for sms,e-mail and other notifications

It is a known problem. BB is aware. Hence they are releasing newer versions. They are not, however, responsible for a carrier adopting the newer version -- that's the carriers responsibility. So, what you have is a choice...stay with your carriers most up to date version (which has the bug) and wait for them to adopt a newer version. Or you can choose to enter leak-land and adopt a newer version on your own...but that then means you are in beta-ville and subject to everything that implies.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 4
Registered: ‎05-31-2009
My Device: Not Specified

Re: Cannot change alerts for sms,e-mail and other notifications

A Ha!  I see, good to know.  It seems like my carrier is committed to keeping up to date, so I will just wait for an upgrade. I don't wanna risk screwing up the phone, which ftr is pretty much everything I hoped it would be - overall very happy with it.

 

Thanks sdgardne for all your help!

Hall of Famer III
Posts: 58,175
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Cannot change alerts for sms,e-mail and other notifications

You are most welcome!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Highlighted
Forums Advisor I
Posts: 700
Registered: ‎12-05-2008
My Device: Blackberry Storm 9530

Re: Cannot change alerts for sms,e-mail and other notifications

Im having a similar Problem.

I put a Tune for a Message Alert. but recently I get Just Vibrate That I set it to In Holster

Why dont I get the Tune to Play

It worked before the upgrade

New Member
Posts: 1
Registered: ‎10-10-2009
My Device: Not Specified

Re: Cannot change alerts for sms,e-mail and other notifications

My problem is similar. I downloaded a new ringtone, assigned it to be the ringtone for all my message alerts. I'd done this before and it worked fine. It worked at first when I changed it. Then all of a sudden, it stopped working for sms/mms alerts and did the default tone. It's worked only one other time since then. The email tone still works with the new ringtone. Any ideas as to the problem? Thanks.