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New Member
Posts: 1
Registered: ‎02-08-2013
My Device: Blackberry Curve
My Carrier: Telus

Cannot change/reset Blackberry BBM ID

I have a bit of a conundrum...

 

My wife is using a Blackberry curve. She recently indicated her BBM was lost and I was able to restore the icon through an app upgrade but now we are trying to enter the password. She cannot remember it. Problem is the BBM ID is set to an email address that is non-existant. Every link we get from Blackberry tries to send a password reset link to a NON-EXISTANT email address (this was changed over a year ago).

 

Does Blackberry not have another method of password reset? Can anyone help on this?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Cannot change/reset Blackberry BBM ID

Hi RobertSeles

 

Welcome to BlackBerry Support Forums

 

 

If the email account you used to create your BlackBerry ID does not exist or an invalid one then I must say you have a very few Options left .You call your Carrier to know if they can reset that for you . If they fails to do so they I am sorry you have to Change your BlackBerry ID ,but in that situation if you are having BBM7 you will lose your BBM contacts if you don't have a previous backup.

 

So first call your Carrier and see if they can solve this issue for you.

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New Member
Posts: 1
Registered: ‎05-26-2013
My Device: Bold 9900
My Carrier: Telkomsel

Re: Cannot change/reset Blackberry BBM ID

If the phone was lost and somebody reset bbm id, can I still locate the device using blackberry protect. I installed bbm protect on the lost device.
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Cannot change/reset Blackberry BBM ID

Hello jutas

Well .. If somebody changes the BlackBerry ID but to do that he may have to wipe the device and in that situation you cannot locate using BlackBerry Protect .
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