08-22-2008 12:49 PM
Our I.T. person installed the Desktop Manager on my computer. I hooked up the phone and started the Desktop Manager. When I click on the Configure Sync. button, it begins and shows: "Determining Root Configuration Name for Main". It stops and I get "Unknown Error Reported". This happens when hooking the phone up to the computer as well.
Here is what I am working with:
Windows XP Professional 2002 Service Pack 2
Desktop Manager Version 188.8.131.52
I set my email account up and it works fine. Any help would be GREATLY appreciated!
Solved! Go to Solution.
08-22-2008 03:09 PM
Unistall you present desktop manager with all the settings and install desktop manager 4.5 from here.
Try the following for synchronization -
Connect you HH with your desktop Manager in your PC. If you device is set to wireless sync then you need to turn off wireless synchronization. To do so go to Address Book -> click Menu -> Options -> Wireless Synchronization: No -> click Menu and Save the changes.
Click on the Synchronize button on Desktop Manager -> Click on Configuration Tab then click on Configure Synchronization -> Click on Choose under Address Book (on the right side of the pop up window) -> Click on you organizer apps (like, MS outlook, Lotus notes etc) -> Select desired apps -> select Synchronization radio button and click OK twicego back to Synchronize tab ->click on Synchronize Now.
If your query is resolved then please click on “Accept as Solution”
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08-22-2008 03:19 PM
08-22-2008 03:58 PM