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New Member
Posts: 1
Registered: ‎05-21-2013
My Device: Torch 9800
My Carrier: Orange UK & Vodafone ES

Cannot connect my Blackberry Torch 9800 to BIS

Hi, got a phone on contract with Orange (UK) in 2011 and the contract has since run out and i am living in Spain and have a Vodafone (ES) sim card in.. i have been travelling between the 2 countries the whole time and using both sim cards with BIS. I recently bought a mifi and was intending to run my blackberry from that as to not pay the 4euros weekly to register to a data plan but it seems i cannot do this. Do i still need to pay the weekly fee even though my mifi is running an internet plan or do i have to register the sim in the mifi to BIS/BES?


please shed some light on this for me

thank you

Hall of Famer III
Posts: 57,825
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Cannot connect my Blackberry Torch 9800 to BIS

Hi and Welcome to the Community!

For specifics regarding exact services, payments, and such, you really have to talk to the carriers involved. There are hundreds in the world, each with dozens of different data plans...it's pretty much impossible to state with any clarity what one specific one would do in any specific case here.

But, in general -- BIS is required so as to activate access to the BB proprietary services (BBM, native email via Messages, etc.). Generic data plans do not activate those services, and hence they cannot be used on the BB. I've no idea if a mifi could be subscribed to BIS and pass that service through to a BB...I rather doubt it since BIS is associated to the BB PIN, which would be inaccurate for the mifi device (if it's even a BB device...I've no idea).

But, again, you'd need to talk to your carrier about if/how your specific configuration could work with their data plan requirements.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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