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BlackBerry® OS Smartphones

New Contributor
Posts: 7
Registered: ‎06-02-2011
My Device: Black\Berry 9800 smartphone (3G, Wi-Fi) 6.0 Bundle 2342 (v6.0.0.526, Platform6.6.0195)
My Carrier: AIS

Cannot connect to Wi-Fi

I hope someone can answer this for me. I have a BlackBerry Torch 6.0 Bundle 2647. When I go to the Manage Connections and click on the Wi-Fi Box and it changes from a box to my network name (George) and it is a green colour. I then click on set up Wi-Fi Network and it shows My network name (George) with a checkmark infront of it. I then go to Troubleshoot and click on Wi-Fi Diagnostics, and it shows what’s posted below. Please note under BlackBerry Infrastructure, Connecting, it shows Error. Why is this happening, why can I not connect? Please help me. George Warriner.

Current Profile: George
SSID: George
AP MAC Address: F8Smiley Very Happy1:11:CE:35:2B
Security Type: WPA2 Personal
Local IP Address:
Signal Level: -45 dBm
Connection Data Rate: 48 Mbps
Status: Network acquired

Current Profile:
Concentrator Address:
Contact:  N/A
Authentication: N/A
Secure Device IP:
Status: VPN profile is not found.

BlackBerry Infrastructure
Connecting: Error
Authenticating router: N/A
Authenticating server: N/A
Sent via BlackBerry® from AIS

Super Contributor
Posts: 301
Registered: ‎01-26-2012
My Device: BlackBerry PRIV
My Carrier: Indonesia Telkomsel and Indonesia Indosat

Re: Cannot connect to Wi-Fi

Reboot your phone maybe
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I am from https://forumdukungan.blackberry.com.
(EX) Indonesian BlackBerry Elite Member.
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Cannot connect to Wi-Fi

Hi samuigeorge,


Do you have a data plan from your wireless provider? If not, I would recommend verifying with your wireless provider if they require a data plan for connectivity over Wi-Fi®. If you do have a data plan, this KB article should help you with BlackBerry® Internet Service connectivity over Wi-Fi®. "Verify connectivity for BlackBerry data services over a Wi-Fi® connection" http://bbry.lv/U0fyPF


Hope this helps.



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