10-19-2013 09:23 PM
I upgraded my BB9360 to OS7.1 Bundle 2102 (v220.127.116.116 Platform 18.104.22.168) and use Wind Mobile as my carrier. After the upgrade, I cannot configure my email settings. Whenever I select Email Accounts on the Setup, nothing happens. NOTHING is launched.
I have managed to download BB App World, get a BB ID, download BB Messenger, but cannot launch into the email settings to configure my email accounts.
I have tried this even after a full security clear by downloading the OS from the Desktop Manager and over the wireless connection. I have also swapped the SIM card.
My only remedy seems to be try to downgrade the OS.
10-20-2013 12:07 AM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
10-20-2013 10:03 AM
From the Desktop Manager, I installed the Email Setup application (really surprised that this was not part of the default settings for the OS Upgrade). After the reinstallation process, I was able to setup my email accounts.
A couple of observations of the overall installation / upgrade process via the Desktop Manager:
I suppose all is well that ends well.