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New Contributor
Posts: 3
Registered: ‎06-27-2012
My Device: Torch 9860
My Carrier: 1
Accepted Solution

Cannot connect to internet via wifi

Hi,

 

 Anyone can help me why I cannot connect to internet using wifi connection? Before this, I can use my internet via wifi without any problems. Do i need to re-format my device?

Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: Cannot connect to internet via wifi

Hello maellium

 

Welcome to the Community

 

Please restart the phone by removing and placing the battery back while the device is ON. This process fixes the application modules in it without losing any data stored. Let us know if you still experience the issue after this.

 

 

Ron

...........................................................................................................................................................
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Smiley Happy

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New Contributor
Posts: 3
Registered: ‎06-27-2012
My Device: Torch 9860
My Carrier: 1

Re: Cannot connect to internet via wifi

Hi Ron,

 

I already try it, but still cannot connect to internet. when i try to open facebook via wifi,  there message box pop up saying "Unable to connect to the internet, please try again later. If the problem persists please contact your service provider."

 

For your info, I also cannot send/recieved MMS.

 

Regards,

Highlighted
Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: Cannot connect to internet via wifi

Sorry for the late reply. Please check this article and let me know if this helps.

 

"Unable to connect to the Internet, please try again later" appears on the BlackBerry smartphone

 

 

Ron

...........................................................................................................................................................
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Smiley Happy

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New Contributor
Posts: 3
Registered: ‎06-27-2012
My Device: Torch 9860
My Carrier: 1

Re: Cannot connect to internet via wifi

Hi Ron, 

 

Thanks for your help. it working now. Thanks again :-)

Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: Cannot connect to internet via wifi

You're welcome. See you around some time. Smiley Happy


Ron
...........................................................................................................................................................
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Smiley Happy

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