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Contributor
Posts: 12
Registered: ‎11-29-2012
My Device: blackberry curve 9300
My Carrier: simple mobile

Re: Cannot connect to the internet, receive or send emails.

The service books are there. 

Posts: 96,071
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot connect to the internet, receive or send emails.


insuzy wrote:

The service books are there. 


I'd say delete them and resend the service books again.

 

You might have done that already, but.

 

OH yea, and this.

Look at Options > BlackBerryID.

Check your login there, and login if it is not.



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Contributor
Posts: 12
Registered: ‎11-29-2012
My Device: blackberry curve 9300
My Carrier: simple mobile

Re: Cannot connect to the internet, receive or send emails.

I deleted the service books. How can I resend them? However, I cannot see my gps, my emails icons on the phone. 

 

Now my HRT is empty, and the BIS says not connected. 

Highlighted
Posts: 96,071
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot connect to the internet, receive or send emails.

1) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

2) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

3) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code