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Contributor
Posts: 15
Registered: ‎09-12-2008
My Device: Blackberry Torch 9800
My Carrier: at&t
Accepted Solution

Cannot connect to the internet.

When I click on the browser Icon and type an address on the go to page... I get this message:

 

Unable to connect to the selected Mobile Data Service,

please try again later.

 

If problems persist contact your administrator

Super Contributor
Posts: 388
Registered: ‎04-01-2008
My Device: 9850 Torch
My Carrier: Sprint

Re: Cannot connect to the internet.

Do you have a BlackBerry data plan?
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Contributor
Posts: 15
Registered: ‎09-12-2008
My Device: Blackberry Torch 9800
My Carrier: at&t

Re: Cannot connect to the internet.

Yes I do. Full data.
Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Cannot connect to the internet.

Try going into Options | Advanced Options | Browser. Next to the Default Browser Configuration, does it say BlackBerry Browser? If so change it to Internet Browser and see if it works.
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Contributor
Posts: 12
Registered: ‎10-23-2008
My Device: Not Specified

Re: Cannot connect to the internet.

I was having the same problem. When I went to my browser options, though, the only choices were Internet Browser and MediaNet. I choose MediaNet, and the browser started working....
Forums Veteran III
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Cannot connect to the internet.

Wich Carrier are giving the data plan?

Call the Carrier and check if your pin number are working and runnig over the Blackberry Internet.

If they said yes, follow this

Go to Options, Advanced Options, Host Routing Table, and press once over your carrier name logo, in seconds you receive the activation mesage. Try to go over internet

Good Luck 

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Super Contributor
Posts: 396
Registered: ‎08-03-2008
My Device: Blackberry 9530

Re: Cannot connect to the internet.

[ Edited ]
Be sure your signal strenght icons read 1xEV.  You can also try: go to manage connections > take the check out of the mobile network box and wait 1 min > put the check back in, reboot the device by pulling the battery with the device on > re-insert batt and wait for reboot 1-3 mins.  Try it and let us know....
Message Edited by jrdante on 10-25-2008 08:13 AM
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John
Stevie Ray! 1954-1990

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Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Cannot connect to the internet.

Hi,

Here is a somple test from BBsingh:

 

"try sending a pin message from your messages icon to your pin number and see if it comes back" if it soesn't work you do not

have a functioing data plan."

 

Thanks

 

If you need more info please ask!  If not please resolve the thread using the options by the Kudos’ star, Just place the check in the Post that answered your question, Thanks

 

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Contributor
Posts: 12
Registered: ‎10-23-2008
My Device: Not Specified

Re: Cannot connect to the internet.

urumilton: I did as you suggested, but the only carrier in there was Cingular, and I'm using AT&T (which, yes, I know, the companies are now combined). There where a whole bunch of Cingular entries with numbers after the word Cingular in the list, though. One of them was in bold, I just reclicked that one.

 

Thanks,

--Jeremy

 

Contributor
Posts: 12
Registered: ‎10-23-2008
My Device: Not Specified

Re: Cannot connect to the internet.

jrdante: Your suggestion resolved the problem. I can now access the Internet with the regular browser.

Thanks,

--Jeremy