Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-12-2013
My Device: Blackberry bold 9790
My Carrier: Nashua

Cannot delete emails - it is stuck

I tried to clear  my email messages. A few got stuck and now I cannot delete them.


It is about 5-6 emails that I cannot delete.



Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Cannot delete emails - it is stuck

Hi Gizmo2,


Welcome to the BlackBerry Support Community.

When you tried to clear your messages, do you mean that you did a Delete Prior as shown in this article? "How to use the Delete Prior option" http://bbry.lv/PA8mIv

If so, this could be caused by an issue with your Messages database. Please try first backing up all of your data then clearing the database. This should delete all the messages from your BlackBerry Bold smartphone.

For more detail, please see the following KB article. "How to clear the user content databases from the BlackBerry smartphone" http://bbry.lv/JtQKcw


Let me know if that fixes the issue for you.



Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!