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New Member
Posts: 1
Registered: ‎10-28-2012
My Device: 8350i
My Carrier: nextel

Cannot delete error message

I have an 8350i. An error message has appeared over a new e-mail.

 

It staes:

 

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The screen is locked. None of the options will clear the screen.

I cannot access e-mails or SMS and MMS

 

Any solutions?

Joe

 

 

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Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Cannot delete error message

Hello joee

 

Welcome to the forums. 

 

Welcome to the forums.

You may have an issue with the service book database. Try clearing your Service Book database then resend Service Books and test again.

How to clear the user content databases from the BlackBerry smartphone
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10167

How to send service books using the email setup application on the BlackBerry smartphone
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15402

-SR

 

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