Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 2
Registered: ‎09-11-2008
My Device: Not Specified

Cannot get desktop manager to install!!!!!

[ Edited ]

Well, for three days now my husband and I have tried all of the quick tips in the forums to try to get this bloody program to install. We keep getting "Custom action RIM_InstalloptionalITAdminfiles script error 2146827859 Microsoft VB Script runtime error.Activex co..." message. We have gone to the microsoft forum and downloaded the 5.7 patch with no success. We have uninstalled the security programs and tried to install with no luck and we tweaked the cache folder hint to. I am just at my wits end. I hate to think that I am going to have to take my Blackberry back and get a different type but that is the only other option right now.

 

Can anyone tell us if we are missing something?

Message Edited by dkaney on 09-11-2008 01:33 AM
Forums Advisor III
Posts: 1,054
Registered: ‎05-23-2008
My Device: 8110, 8300, 8800, 8700, 9000

Re: Cannot get desktop manager to install!!!!!

What version of Desktop Manager are you trying to install? (i would recommend 4.6)

 

What version is your operating system? (pc - windows Vista etc)

 

 

***************************************************************************************************
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~
New Contributor
Posts: 2
Registered: ‎09-11-2008
My Device: Not Specified

Re: Cannot get desktop manager to install!!!!!

I am trying to install the disc that came with the phone and it says it is 4.3 version. I have windows XP . Where do I get 4.6 from?
Highlighted
Forums Advisor III
Posts: 1,054
Registered: ‎05-23-2008
My Device: 8110, 8300, 8800, 8700, 9000

Re: Cannot get desktop manager to install!!!!!

CLICK HERE FOR DESKTOP MANAGER 4.6

 

Select the first one on the page.

 

Before you do this, make sure the prev versions are uninstalled correctly

 

Perform a clean uninstall of BlackBerry Desktop Software

 

Smiley Very Happy

***************************************************************************************************
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~