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BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎11-26-2012
My Device: Blackberry Bold -9700
My Carrier: Rogers

Cannot hear other people through handset - BB App World does not close or open

Hi there. All of a sudden I cannot hear people when I call on the handset. I have reset everything, battery pull, deleted flashlight and it worked but now it's back to now working. (Fyi - I didn't re-install flashlight). The other person can hear me but I cannot hear them. The speaker phone works and if I put headphones in I can hear the other person. It seems odd that it stopped working and then worked and now it's not working again. I also cannot open or close BB App World and have tried to delete/reinstall numerous times. 


Any help would be great! Thanks!

Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Cannot hear other people through handset - BB App World does not close or open

Hi crystal17,


I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...


KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...


After doing the reload, test your phone to see if it works before restoring any data or applicaitons.




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