01-08-2011 01:16 PM - edited 01-08-2011 01:21 PM
I never have the Hide sent Messages in the Display settings in General settings turned to NO. Out of the blue last week this settings changed to NO and also locked that field down so I can't even change it to YES if I wanted to. Other fields that are locked are the Confirm Delete field and also the Save Copy in Sent Folder. The Field itself is greyed out with a small Lock in it.
My company has not applied any policies to our BBs and our IT staff is stumped on where this is coming from. Many BBs but not all BBs are having the same issue. Could something be coming from RIM in error? My company has tried wiping the BBs and still have the same issues.
01-08-2011 05:44 PM
I'm having the exact issue on my 9300. The 'hide sent emails' and the 'confirm delete' fields are editable in the Settings but when i save the changes it does not change. This is a really frustrating issue as i am having to confirm the deletion of emails I don't even want in my inbox. My BES admin is stumped and thinks I need to get a new phone. I also unchecked the 'Save Sent emails' checkbox in the desktop sofware and I thought I had found the problem but that didn't fix it either. I think it is a bug in the OS. There are way to many people having the same issue. Please help RIM.
01-27-2011 01:36 PM
Update -- and I must eat some of my words.
Yesterday, for a variety of other reasons, I needed to cleanly reload my BB OS. While the process went quite normally and everything else works just fine, I now have no ability to hide sent items either! I can change the setting and "save", but it is indeed not saved at all. I am on BES and the IT Policy is fresh since the reload. Very odd indeed.
I'd like to ask that those who experience this to post their information in this thread:
I'm also going to have this thread moved since it certainly applies to multiple BB models. You will find it moved here:
I am also continuing to search the forums for any identical threads and may perhaps incorporate them into this thread so that there can be one place to research.
01-27-2011 04:58 PM
FYI to all,
This thread is specifically for solely this topic. Please refer to an earlier post of mine requesting specific information details to aid in the diagnosis. Many of the posts here have been pulled together into this thread from several others in an attempt to keep all of this discussion together.
A potentially useful solution is posted in this thread:
I have not myself been able to make the attempt, but it sounds hopeful. Anyone who attempts it, please post that result here as well for the benefit of all others in this situation.
01-31-2011 08:33 PM
Just upgraded to a Curve and am unable to hide sent messages and disable the delete confirmation. I go into Email->Options->General Options and change "Hide Sent Messages" to yes "Confirm Delete" to No then I save the settings. When I go back in the settings been set back what they were previously and obviously aren't being saved. What's up with that? Any workaround to this issue? Wasn't having this problem with an older model bberry.
02-01-2011 01:24 PM
I know that some of you didn't actually post into this thread...I've been having the MODs move posts here that fit this specific circumstance so that we can consolidate all of the information together.
I'd like to ask that everyone review their post here and, if you can edit it, please insert the following information into your existing post:
If you can't edit, then do make a new post (but we'd like to keep that to a minimum so that the thread remains as readable as it can be). New posters to the thread, of course please post this information with your first post on this specific topic.
Everyone also please review this thread to see if possibly it applies to your situation:
I'm especially interested in BES admins validating this potential identification of the root cause.
02-08-2011 11:01 AM
I can't turn off seeing my sent messages in my BB inbox.
I've gone on to Messages / General Option / "Hide Sent Messages" and changed it to "yes" and then save, but nothing seems to happen. Whenever I go back in to the options it's set to "no" again.
I've tried this multiple times and it doesn't make any difference.
Is this a bug or just something with my BB?
I've got a BB Curve 9300 on T-mobile with s/w 184.108.40.2066 if that makes any difference.
Grateful for any help.