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New Contributor
Posts: 2
Registered: ‎07-20-2013
My Device: Bold 9900
My Carrier: Cell C

Cannot install BB desktop software on Windows 7 Pro 64-bit

Apparently I need some kind of Hotfix from Microsoft but I am afraid to install the wrong thing! Can someone please inform me what the correct Hotfix is and where to find the download

Contributor
Posts: 36
Registered: ‎07-13-2013
My Device: Z30
My Carrier: Cable & Wireless (FLOW)

Re: Cannot install BB desktop software on Windows 7 Pro 64-bit

Did you get an Error message? Please post it here.

 

I recently installed on Windows 7 Professional 64-bit with no problem, so I know it can work.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Cannot install BB desktop software on Windows 7 Pro 64-bit

Hello charlvan

 

Welcome to BlackBerry Support Forums

 

 

As already asked have you tried to download and Install BlackBerry Desktop Software ? If so are you getting any error while Installing ?

 

You can Download and install the latest BlackBerry desktop software from here BlackBerry desktop software

 

Also read this KB article for any help :

 

KB16236 : How to install the BlackBerry Desktop Software for Microsoft Windows

 

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New Contributor
Posts: 2
Registered: ‎07-20-2013
My Device: Bold 9900
My Carrier: Cell C

Re: Cannot install BB desktop software on Windows 7 Pro 64-bit

I have downloaded the software, when I try to install I get the this error message:

 

The version of the file is not compattible with the version of Windows you're running. Check your computer's system information to see whether you need  an x86(32-bit) or x64(64-bit) version of the program, and then contact the software publisher

 

Please advise

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Cannot install BB desktop software on Windows 7 Pro 64-bit

[ Edited ]

Hello charlvan

 

 

Are you running the programme as an adminstrator , You must Install it as your system type , if you are running 64 bit Windows then you have to choose 64 bits while installing .

 

If error persists then you can try to put your PC in clean boot and then try to run the Application, you can refer to this article http://support.microsoft.com/kb/929135  . I think the problem is within your PC setting but not on BlackBerry Desktop Software. 

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.