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New Contributor
Posts: 9
Registered: ‎08-17-2014
My Device: BlackBerry 9720
My Carrier: Virgin Media

Cannot install BlackBerry Desktop Manager Windows 7

[ Edited ]

I am having trouble installing BBDM.

 

It says I am missing Microsoft Visual C++ 2008 SP1 Redistributable Package.

 

When I try to install this Package from Microsoft it fails.

 

Any idea's please?

 

 

 

 

New Contributor
Posts: 9
Registered: ‎08-17-2014
My Device: BlackBerry 9720
My Carrier: Virgin Media

Re: Cannot install Windows Desktop Manager Windows 7

[ Edited ]

I also get an error 1935 when trying to install the Redistributable Package.

 

This same error also stops me installing Adobe Reader.

Hall of Famer III
Posts: 58,158
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Cannot install Windows Desktop Manager Windows 7

Hi and Welcome to the Community!

Given that you have this problem with two completely separate software installations, we can only deduce that you have a PC problem, and not a BlackBerry software problem. You should investigate deeply with the various Microsoft support sites concerning the inability to install the Package from Microsoft. Once that is resolved, you can try again with BBDM and Adobe Reader.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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New Contributor
Posts: 9
Registered: ‎08-17-2014
My Device: BlackBerry 9720
My Carrier: Virgin Media

Re: Cannot install Windows Desktop Manager Windows 7

Yes, I also have a problem installing Windows Updates, so it's clearly a PC problem. I have been trying to resolve it all afternoon with no luck.

Thanks for the reply though.