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Visitor
Posts: 1
Registered: ‎12-06-2012
My Device: Blackberry 8900 Smartphone
My Carrier: t-Mobile

Cannot install Blackberry desktop application

I have a Windows 7 operating system.  I have now tried three times to install the Blackberry desktop application from the Blackberry website with the latest version of the program on my PC (including a reboot) to no avail.  I only get a message (from Soluto) that the Blackberry program has crashed and there are no solutions yet.  Any ideas on how to correctly install this program?

Hall of Famer III
Posts: 58,391
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Cannot install Blackberry desktop application

Hi and Welcome to the Community!

I suggest this thread:

You may or may not need all that is there, but perhaps the Run As Administrator portion will help your situation.

 

If needed though, it starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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