07-26-2012 04:34 PM
Since upgrading the operating software to 7.1 my blackberry app world has been stating i need to upgrade to use. when I press the blue upgrade button it takes me to the blackberry site but when i try to upgrade or download app world i always get a message saying my browser session has expired. Been trying to resolve for days, took battery off, re-booted etc but nothing seems to work. thinking of binning it and getting an i-Phone. Can anyone help?
07-27-2012 01:03 PM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should try this sequence:
1) Remove AppWorld from your BB
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld
4) Do another Batt-Pull reboot
5) See if it now works.
Otherwise, check the rest of your BIS-related services (e.g., PUSH email, BBM, etc.) to make sure that they are functioning correctly, as well as check the status of BIS in Manage Connections > Services Status. If all of that is fine, then, you should contact your mobile service provider for formal support.