Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 3
Registered: ‎06-21-2011
My Device: Blackberrry Bold 9650
My Carrier: Verizoin

Cannot make a payment in App World

Using OS6 with Blackberry Bold 9650 on Verizon

 

When I try to purchase an app from App World, I get an error message (11300) that the payment system isn't available and try again later. This has been going on for a while. Is there another issue going on?

 

I have wi-fi connectivity, strong 3G signal, and BB services.

Super Contributor
Posts: 338
Registered: ‎11-02-2008
My Device: Z10
My Carrier: Verizon

Re: Cannot make a payment in App World

I don't know about the error number but I there seems to be a possible solution here http://supportforums.blackberry.com/t5/BlackBerry-App-World-General/Blackberry-app-world-keeps-sayin...

It says to make sure your time on the device is set to automatically update.

Can you log in or download a free app?
~diffused
Z10, OS Version 10.2.1.3253
Verizon
New Contributor
Posts: 3
Registered: ‎06-21-2011
My Device: Blackberrry Bold 9650
My Carrier: Verizoin

Re: Cannot make a payment in App World

The "time" trick didn't help.

 

I can log in. I can download free applications. I get the error message whenever I try to purchase any application.

Super Contributor
Posts: 338
Registered: ‎11-02-2008
My Device: Z10
My Carrier: Verizon

Re: Cannot make a payment in App World

Hmmm, I am suspecting a similar situation I had with a 10000 error code. Do you have a payment plan with a credit card and or Paypal account set up in app world?
~diffused
Z10, OS Version 10.2.1.3253
Verizon
New Contributor
Posts: 3
Registered: ‎06-21-2011
My Device: Blackberrry Bold 9650
My Carrier: Verizoin

Re: Cannot make a payment in App World

On a whim, I re-entered my credit card information and now things are working. It had sounded like some kind of connectivity problem, but I think it was just associated with payment method. Reminder to all developers to make sure your error messages are clear and accurate! Smiley Happy Thanks for the help!

Super Contributor
Posts: 338
Registered: ‎11-02-2008
My Device: Z10
My Carrier: Verizon

Re: Cannot make a payment in App World

O cool, glad it works. I know how frustrating this is. I had gone for over a year not being able to purchase anything (error 10000). The current work around is to disassociate the bank #s and open with a new Paypal. It ends up being Digital River problem who are the $$ company that handles the payment system. :\
~diffused
Z10, OS Version 10.2.1.3253
Verizon
New Contributor
Posts: 4
Registered: ‎02-02-2012
My Device: PlayBook
My Carrier: At&t

Re: Cannot make a payment in App World

Thanks for posting your experience. I had same one (bought my PlayBook last Dec) & reintering info worked!