10-15-2008 12:01 PM
What can I do to get the PIN released so I can allocate it to O2?
Solved! Go to Solution.
10-15-2008 12:10 PM
You or the seller need to contact TMo and request that the PIN be released from the old account.
This is a common problem when users abandon an account leaving the PIN registered on that network.
While you have it unlocked correctly, the PIN is still tied to the old account.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
10-15-2008 01:32 PM
10-15-2008 02:46 PM
Tried contacting t-mobile and they won't do anything for me as I wasn't the account holder. The previous account holder has already contacted them and was told that there was no information on the account. Will get him to try again but seem to be going round in circles
It is possible that they have to contact RIM and there is an issue on RIMs end. Either way though, it needs to come from the originating carrier.
10-15-2008 08:09 PM
11-09-2008 12:19 PM
by the way Sir,
where and how we can contact RIM to release PIN? someone here works for RIM?
Contact the carrier
11-09-2008 12:23 PM
i bought a second hand BB and i dont know which operator the PIN is associated with, i don't even know the previous owner, and all said even i know the operator, and i cannot provide the device history or the account information, the PIN account cannot be closed
so i think only RIM can delete this kind of account but i can't find anywhere support from RIM accept the Technical Service Phone Line Support which we have to pay about $50 to buy tickets for talking with the support person
11-09-2008 12:28 PM
11-09-2008 03:25 PM
this is PIN thing is getting annoying, why dont they just put some menu on the blackberry device, where we could also delete PIN account instead of just creating new account, can you imagine the trouble of selling our used BB device to others? there should be a solution to delete PIN account on network than have to call the operator?
Send an email to firstname.lastname@example.org suggesting this. Perhaps it is a theft deterrent mechanism ...