10-02-2008 01:25 PM
Hi, Got 3 new BB Bolds 9000 a few days ago for business use.... and on 1 of the phones I could open word documents for about 20 minutes but now it will not work.
On the other 2, cannot open attachments either.
The phones have word to go and have been registered?
When an email comes through there is no option anymore to 'download message' which there was on the 1 phone that worked orginally.
When I attempt to 'open attachment' it says "This attachment type cannot be viewed on your device"
I did notice that when I could origanlly open the attachments there was a 'paperclip over an evelope symbol'
I know thats probally not the best explanation but any help would be greatly appreciated.
10-02-2008 01:31 PM
I don't know why you lost that ability, you shouldn't. The DocumentsToGo is in the BB OS unless for some reason it was deleted?
Even so, the BlackBerry Attachment Service, should be loaded at Options > Advanced > Applications. Please look and confirm.
My first recommendation--with the BB still powered on, remove the battery for a few seconds, replace and reboot, and try again.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
03-12-2009 06:41 AM