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New Contributor
Posts: 2
Registered: ‎07-02-2013
My Device: Curve 9360
My Carrier: Vodafone UK

Cannot open pdf attachment on Curve 9360



I cannot open some pdf attachments on my Curve 9360.


Some pdfs are fine but our fax to email service pdfs will not open - just get a qustion mark in the file icon and when trying to open I get 'This attachment type cannot be viewed on your device'.


This is really frustrating as it means when I am away from the office and we get a fax (which comes through as a pdf attachement by email) I cannot see what it is !


The same pdf files open fine on my laptop (in outlook) and a friend has a blackberry bold and the same pdf opens fine on his bold !


I am on OS7.1 (Bundle 2494) on my Curve 9360 but I have had the problem from back since OS6.


Any suggestions guys ?  Could something be missing/corrupted on my Blackberry casuing this problem ?

Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Cannot open pdf attachment on Curve 9360

Hello Sparpo, 


Welcome to the forums. 


In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you



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New Contributor
Posts: 2
Registered: ‎07-02-2013
My Device: Curve 9360
My Carrier: Vodafone UK

Re: Cannot open pdf attachment on Curve 9360

Thanks for your helps, I have followed the instructions and its just the same.


I have never been able to open these fax to email pdf's on my Blackberry Curve 9360 regardless of OS version over the last 12 months or so.


The same pdfs open fine on my laptop - just my blackberry sees them as unknown file type ?